Last Updated: 29 September 2026

This Refund & Cancellation Policy applies to coaching services provided by Deep End Training Limited, a company incorporated in Hong Kong and operating under the Deep End Training brand.

This Policy should be read together with our Terms of Service.

FIXED-TERM COACHING

Deep End Training coaching programs are sold for a fixed term. Depending on the program selected, this may include a 16-week, 24-week / six-month, or other agreed coaching period.

The applicable program term, price and payment schedule will be disclosed before you enrol.

When you enrol in a fixed-term program, you are committing to that program for the agreed term, subject to this Policy and any rights you may have under applicable law.

PAYMENT PLANS

Where you choose to pay for a fixed-term program by instalments, those instalments are a payment method for the agreed program and do not constitute a cancel-anytime membership.

For example, if you enrol in a six-month program and choose six monthly payments, you are purchasing a six-month coaching program and paying the program fee over six instalments.

You are not purchasing six separate one-month memberships unless Deep End Training expressly states otherwise.

CHANGE OF MIND

Once your coaching program has commenced, Deep End Training does not generally provide refunds or permit cancellation solely because you:

Change your mind.

Decide you no longer wish to participate.

Stop using the coaching service.

Fail to complete training, check-ins or other aspects of the program.

Experience a change in personal priorities.

Do not achieve your desired result.

Decide you would prefer to spend the money elsewhere.

This does not affect any statutory right or remedy that cannot legally be excluded.

EARLY CANCELLATION

If you wish to leave your program before your agreed program end date, you must submit your cancellation request in writing to [email protected].

We will review your program term, commencement and end dates, amounts already paid, outstanding contractual amounts, services already supplied, approved pauses and any exceptional circumstances relevant to your request.

Where permitted by applicable law, an early termination amount or outstanding contractual amount may apply in accordance with the terms agreed to when you enrolled.

Any applicable cancellation amount will be communicated to you as part of processing your request.

Stopping participation, cancelling a payment method, removing your card details or failing to make a scheduled payment does not by itself cancel your coaching agreement.

EXCEPTIONAL CIRCUMSTANCES

We understand that serious circumstances can arise unexpectedly.

If your ability to participate is materially affected by circumstances such as serious injury, serious illness, bereavement, significant unexpected financial hardship or another exceptional event, please contact us as soon as reasonably possible.

Deep End Training may request reasonable supporting information.

Depending on the circumstances, we may, at our discretion, offer a program pause, extension, modified coaching arrangement, alternative payment arrangement or agreed early termination arrangement.

Any discretionary arrangement will be confirmed in writing.

PROGRAM PAUSES

Where included with your program, Clients enrolled in a standard six-month coaching program may generally request one approved pause of up to four weeks during their program.

All pauses must be requested and approved by Deep End Training.

Unless otherwise agreed, coaching services are suspended during the approved pause and the program end date is extended by the length of the pause.

Pauses cannot normally be applied retrospectively.

Unused pause time has no cash value and cannot be exchanged for a refund.

The treatment of scheduled payments during an approved pause will be confirmed when the pause is approved.

UPFRONT PAYMENTS

Choosing to pay upfront may provide a different price from an instalment payment option.

An upfront payment is payment for the applicable fixed-term coaching program.

Paying upfront does not automatically create an entitlement to a full or partial refund if you decide to stop participating before the end of your agreed program term.

Any entitlement to a refund will be determined in accordance with this Policy, our Terms of Service and applicable law.

FAILED OR MISSED PAYMENTS

A failed, declined or missed payment does not constitute cancellation of your coaching program.

If a scheduled payment fails, Deep End Training may attempt to process the payment again, contact you to update your payment details and temporarily suspend coaching services while your account remains overdue.

Outstanding amounts may remain payable in accordance with your agreed program terms.

REFUNDS

Deep End Training does not generally provide refunds for coaching services already supplied or simply because a Client stops participating in their program.

Where a refund is required under applicable law or otherwise approved by Deep End Training, we will confirm the approved refund amount and method in writing.

Where reasonably possible, refunds will be returned through the original payment method.

Processing times may depend on the payment provider, bank or financial institution.

RESULTS

Not achieving a particular weight, body composition, fitness, strength, health or performance goal does not by itself create an entitlement to a refund.

Individual results vary and depend on factors including adherence, consistency, starting position, training, nutrition, lifestyle and individual circumstances.

Where Deep End Training expressly offers a written results guarantee for a particular program or promotion, that guarantee will be subject to the eligibility and compliance requirements stated for that guarantee.

CONSUMER RIGHTS

Nothing in this Refund & Cancellation Policy excludes, restricts or modifies any consumer right, guarantee or remedy that cannot lawfully be excluded, restricted or modified.

Where mandatory consumer protection law applicable to a Client provides a right to cancellation, refund or another remedy, that law will apply.

HOW TO REQUEST A CANCELLATION OR REFUND

All cancellation and refund requests must be submitted in writing to:

[email protected]

Please include your full name, coaching program and reason for your request.

We will review your request and communicate the applicable next steps.

Deep End Training

Operated by Deep End Training Limited

Hong Kong Special Administrative Region

Email: [email protected]

Website: deependtraining.com